This active violence training course focuses solely on the vital role that telecommunications personnel play during these critical incidents. 

Dispatch personnel will cover the following material over two days:

• A brief history of active violence
• Screening callers during an attack
• ASD and PTSD in your center following an incident
• Dealing with callers who are in danger
• Handling off-duty officers and concealed weapons permit holders during an attack
• Active shooter scenarios for all personnel who wish, and are able, to participate
• Impromptu tourniquet application in EMD-style presentation and how to talk callers through hemorrhage control
• Basic reunification following an incident